Frequently Asked Questions
Comprehensive answers about our review process, UK casino legality, bonus terms, affiliate relationships, responsible gambling resources, and your privacy rights.
This FAQ covers the most common questions we receive from UK players researching online casinos. If you cannot find what you need here, visit our Contact page or read our in-depth guides on the Blog.
About UK Casino Compass
What is UK Casino Compass?
ukcasinocompass.org is an independent review and comparison website for UK-licensed online casinos. We evaluate operators on licensing, bonus fairness, game variety, and customer support. We do not operate gambling services, accept wagers, or hold player funds.
Do you operate any casino games or accept deposits?
No. We are strictly an informational website. When you click a link to an operator, you leave our site and transact directly with that third-party licensed casino. All gambling activity, account management, and transactions occur on operator platforms governed by their own terms.
How do you make money?
We may earn affiliate commission when you register with operators through links on our site. This compensation funds our research and content but never influences editorial ratings or review scores. Operators cannot compensate for improved placement or higher scores.
How often are reviews updated?
We review operator scores at least quarterly and immediately when significant changes occur — licence status updates, major bonus revisions, regulatory sanctions, or widespread player complaints. Rankings reflect our assessment at the time of last review.
Legality & Licensing
Is online casino gambling legal in the UK?
Yes, for adults aged 18 and over. Online casino gambling is legal in the United Kingdom when the operator holds a valid UK Gambling Commission licence. Playing at unlicensed operators targeting UK players without authorisation is not recommended and offers no regulatory protection.
How do I verify a casino is licensed?
Legitimate UK casinos display their UKGC licence number in the website footer. Cross-reference this number on the public register at gamblingcommission.gov.uk. We perform this verification for every operator before listing them on our site.
Can I play if I am not in the UK?
Our content is intended exclusively for users physically located in the United Kingdom who meet the minimum age requirement of 18. Operators apply geo-restrictions and operators licensed elsewhere may not accept UK players.
Bonuses & Promotions
Are the bonuses on your site guaranteed?
No. Bonus offers change frequently and are set by individual operators. We display current offers at the time of review, but you must always verify live terms on the operator's website before registering. Wagering requirements, game restrictions, and expiry dates apply to all promotions.
Do I have to accept a welcome bonus?
Never. You can deposit and play with your own funds at UKGC-licensed casinos without opting into promotional offers. This avoids wagering requirements entirely. Only accept bonuses when you fully understand and accept the attached terms.
What are wagering requirements?
Wagering requirements specify how many times bonus funds must be bet before conversion. A £100 bonus with 35x wagering requires £3,500 in total bets. Game contribution rates vary — slots typically count 100%, table games often less. Read our blog article on wagering for a full explanation.
Responsible Gambling
What should I do if I think I have a gambling problem?
Stop gambling immediately. Contact GamCare on 0808 8020 133 for free, confidential support available 24/7. Register with GAMSTOP at gamstop.co.uk to self-exclude from all UKGC-licensed sites. Visit BeGambleAware.org for self-assessment tools and advice.
What is GAMSTOP?
GAMSTOP is the UK's free national self-exclusion scheme. Once registered, you are blocked from all online gambling sites licensed by the UK Gambling Commission for your chosen period — six months, one year, or five years. Registration takes effect within 24 hours.
What responsible gambling tools should I use?
Set deposit limits before playing, enable reality checks and session time reminders, and never chase losses. All UKGC-licensed operators must offer these tools. Using them proactively is the best way to keep gambling entertainment rather than harmful.
Privacy & Contact
What data do you collect?
We collect standard analytics data including IP address, browser type, pages viewed, and referral sources. We use cookies for analytics and affiliate attribution including Google Click ID parameters. We do not sell personal data. See our Privacy Policy for full details.
How can I contact your team?
Email hello@ukcasinocompass.org for general enquiries or visit our Contact page. We aim to respond within two business days. For partnership enquiries, contact partners@ukcasinocompass.org.
How do I exercise my data rights under UK GDPR?
You have the right to access, rectify, erase, and restrict processing of your personal data. Submit requests to hello@ukcasinocompass.org. We respond within 30 days as required by UK data protection law.